Shipping policy

Thank you for visiting and shopping with us. Below are the terms and conditions that constitute our Shipping Policy.

Processing Time

All orders are processed quickly and efficiently.

Orders placed before 4:00 PM (Monday–Friday) are dispatched the same day.
Orders placed after 4:00 PM, on weekends, or on bank holidays will be processed on the next working day.

Please note that during peak times (e.g. holidays, promotions), processing times may be slightly longer.

Free Shipping

We offer free delivery on qualifying orders:

Royal Mail Tracked 48 — FREE on orders over £20
Royal Mail Tracked 24 — FREE on orders over £35

Free shipping is automatically applied at checkout when your order meets the threshold.

Shipping Rates & Delivery Estimates

Shipping charges are calculated and displayed at checkout.

We offer the following delivery services:

Royal Mail Tracked 24

Delivery time: 1–2 working days
Fully tracked service

Royal Mail Tracked 48

Delivery time: 2–3 working days
Fully tracked service

Royal Mail Special Delivery Guaranteed Next Day

Delivery time: Next working day (guaranteed)
Fully tracked, insured, and requires a signature upon delivery

UK Delivery Exceptions

Delivery timeframes may be longer for certain areas where Royal Mail cannot guarantee standard delivery speeds.

This includes (but is not limited to) the following postcode areas:

AB (Aberdeen)
BT (Northern Ireland)
DD (Dundee)
FK (Falkirk)
GY (Guernsey)
HS (Outer Hebrides)
IM (Isle of Man)
IV (Inverness)
JE (Jersey)
KA (some areas)
KW (Kirkwall / Orkney)
PA (some areas)
PH (some areas)
TR (Scilly Isles)
ZE (Shetland)

For these locations, delivery may take longer than the estimated timeframes shown above, and next-day services may not always be available.

Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Tracking information will become active shortly after dispatch.

Delivery Delays

While we aim to meet all delivery estimates, delays can occasionally occur due to factors outside our control, including:

Royal Mail service disruptions
Severe weather conditions
High seasonal demand

We appreciate your patience in such circumstances.

Incorrect Address Disclaimer

It is the customer’s responsibility to ensure that the shipping address entered at checkout is correct.

We are not liable for orders shipped to incorrectly provided addresses. If you notice an error, please contact us immediately—we will do our best to assist before dispatch.

Lost or Delayed Parcels

If your order has not arrived within the expected timeframe:

Please allow additional time during busy periods
Contact us with your order details
We will investigate with Royal Mail and keep you updated

Contact Us

If you have any questions about your order or shipping, please contact us via our store’s contact page.