Shipping policy
Thank you for visiting and shopping with Super E-cig. Below are the terms and conditions that constitute our Shipping Policy.
PROCESSING TIME
All orders are processed quickly and efficiently.
- Orders placed before 4:00 PM (Monday–Friday) are dispatched the same day.
- Orders placed after 4:00 PM, on weekends, or on bank holidays will be processed on the next working day.
- During peak periods (such as holidays and promotions), processing times may be slightly longer.
FREE SHIPPING
We offer free UK delivery on qualifying orders:
- Royal Mail Tracked 48 — FREE on orders over £20
- Royal Mail Tracked 24 — FREE on orders over £35
Free shipping is automatically applied at checkout when your order qualifies.
LOCAL DELIVERY
Need your order today? We also offer same-day local delivery to selected postcode areas.
Delivery Areas
We currently deliver to:
- NG18
- NG19
- NG20
- NG21
Delivery Charges
- £3.00 on orders under £25
- FREE on orders over £25
Delivery Times
Local deliveries are made:
Monday to Friday
Approximately 3:00 PM – 6:00 PM
Orders must be placed before 3:00 PM to qualify for same-day local delivery.
If you place your order after the cut-off time, it will be delivered on the next available delivery day.
Local delivery is available only to eligible postcodes and will automatically appear as a delivery option during checkout.
SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges are calculated and displayed at checkout.
We offer the following delivery services:
Royal Mail Tracked 24
- Estimated delivery: 1–2 working days
- Fully tracked service
Royal Mail Tracked 48
- Estimated delivery: 2–3 working days
- Fully tracked service
Royal Mail Special Delivery Guaranteed by 1pm®
- Next working day delivery
- Fully tracked
- Signature required
- Compensation included
UK DELIVERY EXCEPTIONS
Delivery timeframes may be longer for certain areas where Royal Mail cannot guarantee standard delivery speeds.
This includes (but is not limited to) the following postcode areas:
- AB (Aberdeen)
- BT (Northern Ireland)
- DD (Dundee)
- FK (Falkirk)
- GY (Guernsey)
- HS (Outer Hebrides)
- IM (Isle of Man)
- IV (Inverness)
- JE (Jersey)
- KA (some areas)
- KW (Kirkwall / Orkney)
- PA (some areas)
- PH (some areas)
- TR (Isles of Scilly)
- ZE (Shetland)
Delivery estimates may be longer for these locations, and next-day services may not always be available.
SHIPMENT CONFIRMATION & TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Tracking information usually becomes active within a few hours after Royal Mail receives your parcel.
DELIVERY DELAYS
While we aim to meet all delivery estimates, delays can occasionally occur due to factors outside our control, including:
- Royal Mail service disruptions
- Severe weather
- High seasonal demand
- Public holidays
- Industrial action
We appreciate your patience should this happen.
INCORRECT ADDRESS DISCLAIMER
It is the customer’s responsibility to ensure that the shipping address entered at checkout is correct.
If you notice an error, please contact us immediately. If your order has not yet been dispatched, we will do our best to amend the address.
Unfortunately, we cannot accept responsibility for orders sent to an incorrectly supplied address.
LOST OR DELAYED PARCELS
If your order has not arrived within the expected timeframe:
- Check your tracking information.
- Allow the estimated delivery period to pass.
- Contact us with your order number.
We will investigate with Royal Mail and keep you informed throughout the process.
AGE VERIFICATION
As vape products are age restricted, we may carry out electronic age verification before dispatch.
If additional proof of age is required, your order may be delayed until verification has been completed.
CONTACT US
If you have any questions about your order or delivery, please contact us via our Contact Us page.
